Privacy Policy

Effective Date: October 26, 2023

Revised Date: August 14, 2025


Operated by: The National Research Institute for Democratized Learning (“NRIDL,” “we,” “our,” or “us”)

1. Our Commitment to Your Privacy

This Privacy Policy explains how NRIDL collects, uses, discloses, and protects your information when you interact with our websites, mobile applications (including CanGrant), and all related services (collectively, the “Services”).

We are committed to protecting your privacy and handling your data in accordance with applicable law, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant privacy legislation in the Province of Ontario.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information necessary to provide and improve our Services. This includes:

2.1. Information You Provide to Us

  • Information Required for Service Features: To use certain features, such as receiving links from the CanGrant app, you must provide your email address.

  • Information You Voluntarily Provide: When you contact us for support or assistance, we collect the personal information you choose to provide, which may include your name and phone number.

2.2. Information Collected Automatically

  • Usage and Device Data: When you use our Services, we may use cookies and similar technologies to automatically collect technical information. This may include your IP address, device type, operating system, and data about your interactions with our Services. This information is processed by us and our third-party service providers.

  • Location Data (CanGrant App Only): With your permission, we may collect your device's location to provide location-based features. This is collected only while the app is in use.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Provide, operate, maintain, and improve the Services.

  • Deliver requested information and content to you.

  • Respond to your comments, questions, and requests.

  • Monitor and analyze trends, usage, and activities in connection with our Services.

  • Detect and prevent fraudulent or malicious activity and enforce our Terms of Use.

  • Comply with our legal and contractual obligations.

4. How We Share and Disclose Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analytics, and technical support. These providers are given access to your information only as is reasonably necessary to provide their services.

  • With Business Partners: We may share information with trusted business partners to offer or provide you with co-branded services or integrated features.

  • For Legal Reasons: We may disclose your information if we believe in good faith that disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements and policies; or to protect the rights, property, or safety of NRIDL, our users, or the public.

  • In a Business Transaction: If NRIDL is involved in a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Storage and International Transfers

Your information may be stored and processed on servers located in Canada or in other countries. By using our Services, you acknowledge that your information may be transferred to, and maintained on, computers located outside of your state, province, or country, where the privacy laws may not be as protective as those in your jurisdiction.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from loss, theft, misuse, and unauthorized access. However, you acknowledge that no security system is impenetrable, and we cannot guarantee the absolute security of our systems or your information.

7. Data Retention

We retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to access, correct, or request deletion of your personal information. You may also have the right to withdraw your consent to our processing of your information. To make such a request, please contact us. We may decline requests that are unreasonably repetitive or that require disproportionate technical effort.

9. Specific Service Policies

  • Payment Processing: All payments made in connection with our Services are processed by third-party payment processors (e.g., Apple App Store, Google Play Store). We do not receive or store your payment card details.

  • Location Data: You can enable or disable location services for our mobile applications at any time through your device settings.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this policy. Your continued use of the Services after any modification constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Attn: Organization Director
Email: support@nridl.org